Have been trying CS for days - they're not home! Seriously, they have no idea how to increase/reset activations. One jerk told me to go to the support site and "submit a case" - yet on the site there's no way to do this. Another jerk told me to open a new account (while reminding me that my computer/current account would no longer be able to read my current books.

I believe that Adobe is brain-dead at the top - fortunately I'll bet that in less than 5 years they'll be irrelevant because both HTML5 and newer ebook reading systems will displace the older technology.