Quote:
Originally Posted by hike_gc
Thanks for the inkmesh mention. I hadn't found that site before.
The reason I am so willing to walk away from Barnes and Noble is that if you can't wow me on the first transaction, chances are any future transactions won't go any better. I simply don't want the hassle. I ordered the Nook with the intention of also buying ebooks from them. The reality is Amazon and Barnes and Noble have the best prices (as well as availability) for the books I intend to read with the Nook (business, computer, reference).
Many online stores have chosen to use cheaper shipping methods as well as third parties to ship their products in order to cut costs. I've noticed many of my online orders take a lot longer to reach me in recent months. If a company puts the bottom line ahead of excellent customer service, that's their choice. Mine is to not shop with them. It's not worth the hassle.
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How do you know that B&N chose to use cheaper shipping methods? Have you contacted B&N customer support to find out what happened to your order?