MobileRead Forums - View Single Post - Palm Digital Ereader support, or lack of it!

Trep · 01-11-2005, 04:50 PM

I have a problem with Palm reader and have raised it with their support team. An automated reply was sent me on 17th December with ticket number. Since then NOTHING, despite two further emails from me.
Perhaps someone on this forum might have a simple way of solving the problem?!

I have changed up to a new palm T3 and changed my username in the process. I had an ebook from Palm Digital, with receipt dated 2002-10-31, since when my email address has changed.

The book and Palm reader worked fine on my old Palm 505. It does not work on my T3 tho' I have the two files, booknameExpdb and booknameKzpdb on it.

I log on to Palm Digital, put in my new email and discover my old purchase is not linked to my account.

I try the trial eReader Pro but it does not pick up the bookname files either.

Any suggestions welcome!

Trep

01-11-2005, 04:50 PM	#1
Trep Junior Member Posts: 3 Karma: 10 Join Date: Dec 2004 Location: London Device: Palm Tungsten T3	Palm Digital Ereader support, or lack of it! I have a problem with Palm reader and have raised it with their support team. An automated reply was sent me on 17th December with ticket number. Since then NOTHING, despite two further emails from me. Perhaps someone on this forum might have a simple way of solving the problem?! I have changed up to a new palm T3 and changed my username in the process. I had an ebook from Palm Digital, with receipt dated 2002-10-31, since when my email address has changed. The book and Palm reader worked fine on my old Palm 505. It does not work on my T3 tho' I have the two files, booknameExpdb and booknameKzpdb on it. I log on to Palm Digital, put in my new email and discover my old purchase is not linked to my account. I try the trial eReader Pro but it does not pick up the bookname files either. Any suggestions welcome! Trep