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I would assume it's some kind of software that was installed on the computer that is blocking the Kobo from accessing your computer, it's odd for two completely different devices to have the same issue especially with different cables and with the Manage Library being selected.
My advice would to be search up the Kobo reps that post here and send them your problem, as the tier 1 for the Kobo help support line is technically the same as the Kobo Tech support in the Chapters/Indigo locations.\
JCKobo, and SameerH are the two Kobo programmers/developers that post on the forums that can help you with this issue they'll probably need a detailed list of the OS the make as well as possibly any reoccuring software on both computers that could be locking the Kobos out.
Hope you get this solved
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