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celtica98 · 01-16-2011, 02:15 PM

I sent my ALP back because it was freezing when I tried to update firmware. I had to call repeatedly to customer service to find out what was happening, as it has been a few weeks. After a lot of hemming and hawing on their end, I was promised it would go out to me last Monday, and I called to get tracking, but they said then it would not go out until this past Thursday. I requested upgraded shipping because of the delay, got a flat "No, can't do that". I did get a tracking number Friday. I couldn't even get a straight answer as to whether they fixed the original unit or I am getting a new one. Whichever, I hope it fixes the issue, I realllly don't want to deal with their customer service. I hope the tech people are better at their job than the cs people. I like the usefulness of the ALP, but I really wouldn't recommend their product based on the service I have experienced.

01-16-2011, 02:15 PM	#20
celtica98 Reading is sexy! Posts: 7 Karma: 74 Join Date: May 2010 Location: Northeast Device: K2, Fire HD, Paperwhite, Fire HDX 8.9	Freezing ALP, would not update firmware I sent my ALP back because it was freezing when I tried to update firmware. I had to call repeatedly to customer service to find out what was happening, as it has been a few weeks. After a lot of hemming and hawing on their end, I was promised it would go out to me last Monday, and I called to get tracking, but they said then it would not go out until this past Thursday. I requested upgraded shipping because of the delay, got a flat "No, can't do that". I did get a tracking number Friday. I couldn't even get a straight answer as to whether they fixed the original unit or I am getting a new one. Whichever, I hope it fixes the issue, I realllly don't want to deal with their customer service. I hope the tech people are better at their job than the cs people. I like the usefulness of the ALP, but I really wouldn't recommend their product based on the service I have experienced.