[tbrod]

I'm also having a problem with my Kobo and my (laptop) computer: my computer isn't recognizing the Kobo e-Reader when I attach with the USB cord: there is no "sync" option showing on the desktop Kobo application; my ePUB doesn't automatically show Kobo on the bookshelf, etc. The only way I can add new books is wirelessly, and only directly from the Kobo bookstore. Unfortunately, at this point it feels like I'm pretty much on my own because the Kobo helpdesk is not responding to my multiple requests (to both Kobo and Chapters/Indigo) since mid-December for help in an effective way. Kobo says that they have been inundated with a higher volume of problems than they're staffed for and according to their Tier 1 team issues that can't be easily solved by them are taking a month or longer for Tier 2 help to respond. I've asked for at least a timeframe for when I could expect someone to get back to me but that request also has ultimately been ignored. If someone in this forum could provide help for this problem I'd greatly appreciate it. As an alternative, if someone has contact information for a group at Chapters or Kobo who would be able to help, that would be great too. I should note that I've already done a factory reset (multiple times), I've uninstalled and reinstalled Kobo and ePUB many times, and eventually, at the Tier 1 helpdesk suggestion, also exchanged the Kobo for a new one but the problem is continuing. We've tested both Kobos on both household laptops with the same results. Thanks for your help.