Hi Holli, welcome to MR from the Netherlands. Is it fully charged? Did you try a reset? = hold the on/off button to the right for about 15 sec.....release and wait for the Kindle to reset. Did the Kindle fall and perhaps the screen is broken?
You can also post your question on the Kindle-forum (look for it on the main forum page), or email/phone Amazon; they've a good customersservice. good luck
