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There has been talks of a batch of Bad screens during the holiday season which is unfortunate but happens during the holiday season as well as with any electronic device.
Any Chapters/Indigo location will beable to exchange a faulty or defective (wifi Kobo) for a new one so long as we have them in stock. Simply bring in the Kobo, cables, box, and receipt if possible (not required)
Hope this helps you out
Michael
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