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On a related note to Peter's suggestion, have you done a reboot on your computer? For some reason, a few Windows users have had issues related to drivers that seem to not completely install/update. I don't get it, but the universe does not care what a middle aged sorta techie type thinks. In any case, it is always worth checking the mechanical issues first, and that includes things like rebooting the computer, trying another USB port/cable, etc.
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