Quote:
Originally Posted by busy 1
I have a usb cable/wall adapter issue with new nook color. This began as soon as I brought it home. Attempted to connect usb cable to reader and could only insert it about half way. Not wanting to force it in, I took the entire unit back to B & N the next day. They swapped the usb cable for one from their display model ( I wasn't really happy about not getting a "new" one since I had just purchased this the day before, but I figured that as long as it worked I would go with it). I then tried to charge it at home and found that the indicator light didn't go on at all. So, back to B & N I went again, and asked if the light was supposed to stay on. The sales person told me it was and checked my cord...after working with it for a while she said it was okay. The connection on the usb where it plugs into the reader actually looks like it's bent...and this is the one they gave me from their display model.
Back home again and plugged charger in. No indicator light. Tried it at several outlets. Finally figured out that if I stood there and held the adapter in the wall outlet, it would light. Seems the prongs on the adapter have to be able to be pushed and held firmly in the most upright position in the outlet. I really don't have time to stand there and hold this in place in the wall for 3 hrs. or even 1 hr.
So, I still have 2 unresolved issues after having returned to the store twice since purchasing the reader. I'm still within the return period and am giving some thought to just returning it and getting a Kindle 3.
I am surprised that B & N didn't offer to give me a new charger, which seems to me to be the easiest solution if they want to have a satisfied customer who doesn't end up canceling out the sale. What would you do???
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Don't waste time waiting for cs(phone) to tell you to exchange it. My first NC was the same way, and if you don't have another uUSB cable they'll have one in the store(and a charger) that you can test it against. Just don't let them try to BS you into believing that that's "the way that it's supposed to be" and that it's "fine". I had this runaround with the drone at the store when I took mine back the very next day as the first day after wiggling it around a bit I managed to insert it twice, but no amount the second day would get it to go in. What I should have done was to take it back as soon as I had first gotten it home and had trouble, but just as I was about to give up I got it in and then hoped that it would "loosen" up which turned out to not be the case.
Shoddy QA, which surprises me from B&N as much as their godawful cs in my nearby store.
NC #2 has the problem where the screen is overly sensitive w/the charger plugged o.w. being completely A-OK, but I've read on the B&N forums that it might be a charger related problem, so I guess that I'm going to have to waste time on the phone getting an answer from them as I'd rather just go back to the store this time and skip the runaround if the charger is the problem and should be replaced.
(I checked NC #2 in the store at the register BEFORE leaving with it after the cs experience and having read of various problems OOB w/some NCs. You should do the same before leaving, make sure EVERYTHING is ok this time while they're watching...)