I am hoping someone here may be able to provide some direction. I am not sure where to start but at this point my issues seem to be with syncing my reader to my computer. I can’t decide if my problems originate from my reader, the software or my computer.
I am running Windows 7 and the Kobo Desktop Application is v1.8 (Dec 12/10). I purchased the Kobo Wireless from my local Chapters store on Boxing Day. When I brought it home I noticed that it appeared as though the package had already been opened. I unpacked it anyways and proceeded with the setup as outlined on the instruction page in the package. When I connected the reader to my computer I was unable to download the Kobo software or obtain the 100 free books or user manual. There didn’t appear to be any of the required files on the reader.
I tried a factory reset several times but still no free books. No big deal, I thought, I can get them free if I want them anyhow. I do not have the user manual either.
I went ahead and downloaded the software onto my computer from the internet and then purchased a couple of books, synced them onto my reader and started reading. I finished those two books but have been having quite a few problems since. I have purchased several more books, both on the computer and through the wifi. I have not downloaded any content other than from Kobo.
I have been having all sorts of problems with the library uploads and syncing. There are several titles that will open on my desktop but do not load when I try to open them from My Library on the reader. It says it is going to load but then I get a blank screen and have to power off the unit in order to get back to the menu.
I have tried syncing and updating using the wireless several times in the hopes that this would resolve the problem. Now things have gotten worse. I keep losing my wireless settings, for example. I have now re-entered the wireless information so many times that I know my security key by heart!
A few days ago my reader showed a total of 27 books. I really only have 19 titles but several of them were showing up multiple times. Very few of them would actually load, however. Then I noticed that the books I have already finished were not there one day but were there another.
A few days ago I updated my library on my desktop, updated through the wireless, and then synced the reader to my computer. Now only 3 books appear on the reader – just titles starting with the letter H.
I gave up and decided to read a paper book until my stress levels came back down. Tonight I tried once again to sync the reader to my computer but now I can’t sync at all – it gets stuck after a few seconds and I have to hit ctrl+alt+del and close down the unresponsive program on my desktop.
So is it my reader or my computer???
At this point I am tempted to retry a factory reset or perhaps even exchange the unit. Will I lose my purchases if I do that? Can anyone make any suggestions as to why I am having these problems and what I can do to resolve them?
Sorry this is such a long post. Thanks in advance to anyone who takes the time to read and respond.
