Thread: Kindle Service sucks!
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Old 12-31-2007, 07:24 PM   #5
Nate the great
Sir Penguin of Edinburgh
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Quote:
Originally Posted by delphidb96 View Post
I disagree. This would be intolerable whether it was Amazon, Sony or Bookeen failing to deliver. If the device suffers a total meltdown within 30 days of delivery, then the supplier should make good, and do so rapidly.

Derek
One item I got myself for Christmas was the Complete Calvin & Hobbes from Amazon. When I got it, it showed signs of water damage. I of course asked for a replacement.

Amazon shipped the replacement by courier (to make sure I got it by Christmas). I would have been fine with UPS Ground. The shipping cost was probably higher than their margin on the $68 transaction.

Now, if they they are willing to lose money to keep a customer happy on a $70 sale, don't you think they would do the same for a $400 transaction (if they could)?
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