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Their answer, clearly half-reading my complaint, was "try working it through the original account." That $50 credit didn't go through yesterday but it took fine moments ago. I still have no luck with the "$10 off a single e-book" code from my Borders sticker. I'm willing to let the extra Classics credit slide (as most or all of those are free elsewhere).
I sent them a response e-mail asking for an actual human investigation or a number where I can talk to a supervisor.
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