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taming · 01-14-2011, 11:19 AM

Solved, in this case, means that the ticket is no longer being updated by Kobo or awaiting a response from you. Although you cannot reopen a ticket once marked in this way, if your problem truly is not solved once you get the replacement, you can open a new ticket and reference the old ticket number in your title (e.g. broken Kobo problem continues also see original ticket#xxxxx)

01-14-2011, 11:19 AM	#2
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Solved, in this case, means that the ticket is no longer being updated by Kobo or awaiting a response from you. Although you cannot reopen a ticket once marked in this way, if your problem truly is not solved once you get the replacement, you can open a new ticket and reference the old ticket number in your title (e.g. broken Kobo problem continues also see original ticket#xxxxx) Last edited by taming; 01-14-2011 at 11:28 AM.