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Thank you all for your useful and helpful comments. I've already made a donation to a worthy charitable organization as my penitence, and was moving on; but after reading the replies I have decided to follow the Kobo support route. I have a ticket number and the next step is to send it back to them (Nucomm), for their evaluation. If it is really damaged/broken, it will only cost me the return shipping charge ($10-$15). And if is' actually defective then I will owe you all a big thank you. (I guess it's also possible that it is defective and broken, then I'll have to prove that I broke one that was already defective, but I'll worry about that if I get there)
hk
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