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Hi there I'm sad that you had a poor experience from a Kobo rep while trying to resolve your screen issues. Did you happen to purchase this through a Chapters/Indigo store, if so please feel free to bring it in to one of our locations (box, instruction manuals, cable, kobo) and we'll be happy to replace your defective Kobo with a similar model, however if we are currently sold out of your color (black being the one most Indigos are sold out of currently) you will have to pick a different color.
Hope this helps you out
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