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from the looks of that picture it looks to be a broken connection on the Kobo which happens if the connectors were loose or came off (similar to when you get dead pixals on a phone or television)
you can contact kobo at 1866-204-4714 if you are in Canada or US between 8am-12am Monday - Friday
Notify Kobo that you have a defective kobo screen and wish to have it replaced, I would do this all through the phone simply because it takes quite some time to get answers through an email.
Also there are Kobo employees that post here from time to time so I would recommend sending them a Private Message discribing your issue and sending them your pictures as proof.
If your kobo is an original Kobo you will only beable to get this resolved through Kobo if it's a wifi Kobo, Chapters/Indigo can exchange the defective Kobo (if your have a certain color and we are sold out you will have to pick another color).
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