|
Welcome to the club. I've had that problem (gifts not showing up or taking days to show up), and another one, which is that they sucked $80 out of my own gift card for free books that I downloaded. It took 20 minutes on the phone to at least get them to admit to that, because when I first read them one order number they couldn't even bring it up on the system. Then I read them all 10 or so, and I guess one of them hit the jackpot because they saw the error and said they would fix it. I'm giving them a couple of days to solve that one and if the money has not been restored to my account next time I check, I will really start raising the roof. I think this is funny (sort of anyway) because news about Nook/Nookcolor sales helping their bottom line has made their stock go up, but obviously if financial reporters were paying attention to the mess all those sales have caused with their creaky, leaky fulfillment system, the stock would start heading the other way. Not to say that I'm unhappy with them in general, but they do have some upgrading to do before they are really competitive with the 800-pound gorilla, Amazon.
|