WARNING: Rant to follow.
My Mother received a Nook for Christmass and her Birthday is this week. So I went on-line and ordered her a eGift card so she could buy some books. (Shes's retired and on a fixed income so she was hesitant to buy things.)
A few days later she calls me and says she has not seen an email and her B&N account does not say anything.
I logged into B&N and saw my order was on the 11 but was expected to ship sometime on the 13.
(Why does it take 3 days to process an e-gift card?)
So I called customer service and was informed that they had been having problems with their eGift card system.
....
That's it. No attempt to contact me or my Mother about the delay. No offer to apologize to my mother. Just an insincere "sorry for that.".
I asked why they did not contact the senders or receivers during the 'problems' (the card was specifically their Birthday version) and got lame answers "Not all orders were affected so we have to wait for people to tell us about the problem."
This is not a good company to do business with IMHO.
They said no-one else was available to take my call and if I wanted to contact anybody else I should email "bnmanagementclassic@book.com"
I have no idea if it will do anything but I will write to them to see if it makes a difference.