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mandy300 · 01-13-2011, 03:01 PM

So if its just a frozen screen here's what to do (according to the Barnes and Noble phone help-line):

1) Take the battery out of your nook (directions are online...just google search it).

2) Hold the power button down for a full minute (the screen won't unfreeze...its just to make sure that the nook is off).

3) Let the nook sit without the battery for a half hour to make sure it is fully dead (DON'T plug it in without the battery...it does more damage than good).

4) Put the battery back in and THEN charge it for 2-3 hours.

Mine froze and I tried to charge it without the battery in and nothing happened, but when I followed the Barnes and Noble advice, after about an hour of charging with the battery in, the nook went from frozen to charging. I let it charge for another hour or two and it was fine...

Good Luck!

01-13-2011, 03:01 PM	#7
mandy300 Junior Member Posts: 1 Karma: 10 Join Date: Jan 2011 Device: Nook	Frozen Nook So if its just a frozen screen here's what to do (according to the Barnes and Noble phone help-line): 1) Take the battery out of your nook (directions are online...just google search it). 2) Hold the power button down for a full minute (the screen won't unfreeze...its just to make sure that the nook is off). 3) Let the nook sit without the battery for a half hour to make sure it is fully dead (DON'T plug it in without the battery...it does more damage than good). 4) Put the battery back in and THEN charge it for 2-3 hours. Mine froze and I tried to charge it without the battery in and nothing happened, but when I followed the Barnes and Noble advice, after about an hour of charging with the battery in, the nook went from frozen to charging. I let it charge for another hour or two and it was fine... Good Luck!