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Good to have your company, Nasale, and I admire your strong stance. 'Customer Service' is too often a contradiction in terms. I agree with Robko, though, that you'd probably be better to deal with the retailer than with Kobo itself. It's easier for the store to simply replace your device with a new one and merely return the unsatisfactory unit for a full store refund from Kobo than to dispute exchange ... because it's no skin off their noses. Good luck and best wishes. Neil
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