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some kobos have broken connections on the screen which are behind the screen itself, if you didn't physically damage the screen a Chapters/Indigo store can exchange you a Kobo device (if it's an original Kobo then you may have to pay the difference for upgrading to the wifi version which is around 50 dollars)
of course this is all to the discretion of the store manager so you'll have to try your luck there
I can't tell you if the screen was defective or if it was actually broken without seeing the device or a picture of it.
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