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Poor customer service is never acceptable. From what I've seen on here you're better off to take it back to the Chapters or Borders where you purchased it (assuming that's where you got it) and they seem much easier to deal with on a screen issue and from most reports just exchange it with a smile. Seems to be a lot of screen issues lately (or maybe Kobo CS has gotten harder to deal with on this issue so more people are complaining). Makes you wonder if there isn't a bad batch of screens out there.
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