I came here to vent. I am angry because my new Kobo was defective after two weeks. I am even MORE angry about the despicable way I was treated by the help line on phone! I no sooner got the words out of my mouth about the defect I encountered and it was suggested that I damaged it! I am NOT some wet- behind- the- ears teeny bopper without a lick of sense! I am the grandmother of 10 and a greatgrandmother as well! I have been extremely careful with my ebook as I am with most things. Has anyone else ran into this kind of treatment? I am steamed!
