I saw this same question on KB and responded there, but, as others have said, you probably need to contact Kindle customer service for a replacement.
Quote:
Originally Posted by TheKindleWorm
Hi probably you've just been very unlucky and got a faulty cover.
But also do just make sure that after inserting your Kindle into the cover - you should not be able to see any gold on the hinges where they attach into the Kindle. When the device is properly inserted, no gold should show. Sorry, had to just check this possibility as well.
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I am not sure on this statement...my lighted cover works fine (so far) but the metal on my lower connection is up to about 1/16" exposed and the Kindle slides back/forth on the connection at least 1/16" of movement. If I start to see problems I will report them, but just having some exposed metal wouldn't (necessarily) mean that is the problem.