Quote:
Originally Posted by kindlekitten
the way I understand it, it was not until the Kindles had fairly significant amounts of use that this problem popped up. Amazon really has been quite decent with any problems the Kindles and associated accessories have had. folks can fault them for a lot of things, bit not their customer service
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Maybe for some but I received mine for Christmas and my issues started that very day, right after I put mine in the cover. Of course, I may be in the minority. I gave my wife her's for her birthday in October and she didn't start experiencing any problems until just about a week before Christmas.
Still, I agree wholeheartedly that Amazon went over and above the call of duty to make it right and I have nothing but praise for the way they handled our issues.
My wife and I love our K3s and our new lighted covers.
Great work Amazon!
- Byron