Thanks for the suggestions folks. Yes, I have the light completely out until it clicks. The spring-loaded action of the top clip does seem to be stiff. It sticks a bit, and I have to push it up to get it to lock.
Also, I do not see any gold contact whatsoever when I get the clips in. But a slight jiggle of the kindle (not the light bar) and the light goes out.
I think I'll have to call them.
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