MobileRead Forums - View Single Post - Fed-Ex email anyone?

screenreader · 12-28-2007, 07:05 PM

Hi!!

First of all, thanks to peterbrian... Seems It's alright thanks to your help!

I first tracked the Fedex number... no luck here. Then I wrote to the four email addresses that you gave me, telling them I'd ask for a refund if I didn't get a notice from them. Sorry to be so harsh... but it worked.

I sent the email at 9:30 AM, and at 11:00 they replied telling me that the order would ship in the evening. At 19:00 I got the mail from Fedex. Seems it will be delivered on Tuesday, but I'll expect it on Wednesday because Tuesday is January 1st -non working.

So thank you again! At least I know what will happen. It really bothers me to have to "give warnings", but seems they left me no choice.

Just to exemplify the opposite situation, when I worked in an online shop, there was a motto: "Customer Care means that the Customer knows that we Care". There was times in which some item had sold out, couldn't be delivered, the parcel was lost... but no customer was angry when we simply called them and told them what had happened, offering them a solution and even a compensation (a little gift, a discount, etc). Seems I spoiled myself with that.

Anyway, when the device arrives I'll make sure to let you know my impressions.

Thank you again.

12-28-2007, 07:05 PM	#325
screenreader Member Posts: 17 Karma: 10 Join Date: Dec 2007 Device: Cybook Gen3	Hi!! First of all, thanks to peterbrian... Seems It's alright thanks to your help! I first tracked the Fedex number... no luck here. Then I wrote to the four email addresses that you gave me, telling them I'd ask for a refund if I didn't get a notice from them. Sorry to be so harsh... but it worked. I sent the email at 9:30 AM, and at 11:00 they replied telling me that the order would ship in the evening. At 19:00 I got the mail from Fedex. Seems it will be delivered on Tuesday, but I'll expect it on Wednesday because Tuesday is January 1st -non working. So thank you again! At least I know what will happen. It really bothers me to have to "give warnings", but seems they left me no choice. Just to exemplify the opposite situation, when I worked in an online shop, there was a motto: "Customer Care means that the Customer knows that we Care". There was times in which some item had sold out, couldn't be delivered, the parcel was lost... but no customer was angry when we simply called them and told them what had happened, offering them a solution and even a compensation (a little gift, a discount, etc). Seems I spoiled myself with that. Anyway, when the device arrives I'll make sure to let you know my impressions. Thank you again.