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goose61282 · 01-10-2011, 01:16 PM

I just had the exact same problem with the "declined" transaction. That wasn't so bad because sometimes stuff happens. I filled out the online form and three days later get an email telling me to check the FAQ and call their number if I have any questions.

Seriously.

So after waiting on hold for 45 minutes I came here to complain about it. It's not a huge inconvenience because I can just buy my books at the sony store, but I think people who are thinking of getting a NOOKcolor should know that tech support will not be available if they need it.

01-10-2011, 01:16 PM	#5
goose61282 Member Posts: 11 Karma: 10 Join Date: Dec 2007 Device: Sony 505	I just had the exact same problem with the "declined" transaction. That wasn't so bad because sometimes stuff happens. I filled out the online form and three days later get an email telling me to check the FAQ and call their number if I have any questions. Seriously. So after waiting on hold for 45 minutes I came here to complain about it. It's not a huge inconvenience because I can just buy my books at the sony store, but I think people who are thinking of getting a NOOKcolor should know that tech support will not be available if they need it.