Quote:
Originally Posted by kindlekitten
most tech support IS handled by telephone calls. what do you want? Vulcan Mind Meld?
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Cite for that "fact" ?
email can be better, especially across time zones and when it eliminates from the mix support personnel who answer the wrong question or don't understand the question.
Some have had success with chat interfaces which at least means both people are looking at the same information.
In another thread I have objected to the "please ring us if this irrelevant reply didn't answer the question we didn't read" style.