Strange for you to be having these problems LoneTech. As you can see in the link below, Mr Maksym Prudeus, who is no less than director of international sales at Pocketbook and thus not a sad joke of an emo with an '80s hairstyle, announced that they have 60 geniuses working on the firmware and their product QA is top notch. So, again, strange for you to be having these problems. Are you sure you read the manual?
http://www.youtube.com/watch?v=fYvZgK0QDSA