Quote:
Originally Posted by Barcey
What's important for the long term health of the industry is customer satisfaction data and how many sales they lost. If you talk to people on the streets and read the anger in internet forums it's pretty obvious that customer satisfaction is not high. Ignoring that isn't a good business strategy.
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There is certainly lively debate here at MR on many aspects of ebooks and ereading.
But anecdotally -- asking friends and acquaintances who have acquired ereaders over the past year -- my impression is that customer satisfaction is, in fact very high. There must be a very small number of people who honestly tried an ereader, read at least a couple of books, and then decided it wasn't for them as a category. On the contrary, anyone I know (myself included) would not want to "go back" to paper exclusively.