Quote:
Originally Posted by screenreader
Hi! I am new in the forum and I wanted to start off with a question about the Cybook delivery.
I bought my Cybook on Dec 19. Some hours before, there was a notice talking about delays in the shipping. Later I saw that there was no notice at all, so I purchased it. A day or two later -can`t recall- the notice was there again, but this time saying that the Cybook was sold out.
My card had been charged, and I received an order confirmation, but I never received a shipping confirmation. I emailed Booken worrying about my order, and telling them that I needed the device before the year ends.
That's 13 days to answer, and still not a word.
I am from Spain. Order ref. 16443
Thank you for any info.
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I can fill you in a little. To track your order, you use the Order ID (which should be in the email confirming your order), not the Order reference from the credit card transaction. From the order ID's I ve seen on this board, they are 4 digits (mine was 79XX). I don't think they've gone over 10,000 yet.
If you go back through the last few pages of this thread, you'll see how other people have been able to track Fedex shipments, either by phone, or online.
To get in touch with Bookeen, send your emails to all 4 of the following email addresses:
support@bookeen.com,
orders@bookeen.com,
contact@bookeen.com or
shop@bookeen.com
This seems to work better than relying on just one to answer.
Since they are sold out at this time, you may not hear from them until the next shipment arrives in early January.
I know it's frustrating to wait, but I'm extremely happy with my Cybook. I too was not happy with the lack of response from Bookeen, but understand that they've been overwhelmed with the inital flood of orders. But when I finally did get an email saying when it would be shipped, it arrived just when they said it would.
If you have more questions, post a message and I or someone here will do their best to answer.
Good luck.
