MobileRead Forums - View Single Post - Fed-Ex email anyone?

screenreader · 12-27-2007, 07:30 PM

Hi! I am new in the forum and I wanted to start off with a question about the Cybook delivery.

I bought my Cybook on Dec 19. Some hours before, there was a notice talking about delays in the shipping. Later I saw that there was no notice at all, so I purchased it. A day or two later -can`t recall- the notice was there again, but this time saying that the Cybook was sold out.

My card had been charged, and I received an order confirmation, but I never received a shipping confirmation. I emailed Booken worrying about my order, and telling them that I needed the device before the year ends.

That's 13 days to answer, and still not a word.

Judging from what I've read, they seem not to answer at all, and that makes me unhappy. How can I then be sure when they plan to ship it?? If they knew it was going to sell out, why did they charge my card before sending me a mail asking for permission? I purchased it when there was no notice at all.

I have worked on online shops and I know how they should work. Not like this, I can tell you

Sorry about the moaning, but at this point I am very dissapointed and sad. Just wanted to know if anybody here can tell me why this happened and how can I get in touch with them. Or if anybody from Booken reads this, please mp me with an explanation.

I am from Spain. Order ref. 16443

Thank you for any info.

12-27-2007, 07:30 PM	#322
screenreader Member Posts: 17 Karma: 10 Join Date: Dec 2007 Device: Cybook Gen3	Hi! I am new in the forum and I wanted to start off with a question about the Cybook delivery. I bought my Cybook on Dec 19. Some hours before, there was a notice talking about delays in the shipping. Later I saw that there was no notice at all, so I purchased it. A day or two later -can`t recall- the notice was there again, but this time saying that the Cybook was sold out. My card had been charged, and I received an order confirmation, but I never received a shipping confirmation. I emailed Booken worrying about my order, and telling them that I needed the device before the year ends. That's 13 days to answer, and still not a word. Judging from what I've read, they seem not to answer at all, and that makes me unhappy. How can I then be sure when they plan to ship it?? If they knew it was going to sell out, why did they charge my card before sending me a mail asking for permission? I purchased it when there was no notice at all. I have worked on online shops and I know how they should work. Not like this, I can tell you Sorry about the moaning, but at this point I am very dissapointed and sad. Just wanted to know if anybody here can tell me why this happened and how can I get in touch with them. Or if anybody from Booken reads this, please mp me with an explanation. I am from Spain. Order ref. 16443 Thank you for any info.