Quote:
Originally Posted by Pushka
But the bottom line is that users should not have to go to this extent to get the problem sorted. A product should do what it is supposed to do, and not cause other issues in the process. If the cover is causing these issues then Amazon should refund the money and not sell it anymore.
|
I certainly agree. The continued sale of the cover confuses me, but they've otherwise been exceptional with their handling of the situation, at least in my experience.
You may be aware that Amazon is telling people to just keep their covers after being refunded. People who have not done so should contact customer service, naturally. It's people who have gone through that process and have their extraneous cover still lying around who I felt may want to give this a shot.
Many people have expressed that they very much like the cover, and would use it if not for the issues. I'm one of those people, and now I've been using what was my favorite cover once again (and a free cover at that), so I thought I would share this, and maybe find out if my experience isn't a fluke.
Edit: once again, this is still inconclusive (it could freeze any minute, who knows?); I'm making no claims other than my own experience so far, but since it involves a free cover and a laundry sheet, I figured it pretty low risk mentioning for those in a similar situation.