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I'm here to help and will do what I can. First, do you have your packing slip from your online purchase? Always keep it. They will return your item in store with that. It has the last 4 digits of your CC and returns are always until the end of January after Christmas. The stores can also search for your transaction using your CC (not sure if that does for sure work for online purchases, but at least it would be a start). Just sending it back wouldn't have accomplished anything. They would have either refused the package, or taken forever with a refund because they COULD look up the transaction with the serial number but that depends on if they WANT to.
On a side note, everyone working in the stores strongly dislikes the online people. They're robots who's only goal is to drive you into madness and make you rip your hair out.
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