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After 2 hours and 20 minutes on hold I finally got thru to someone on B&N, the person flat out told me that I couldn't return the Nook because the 14 days had passed. I let him know about the holiday policy and he just ignored me. Then I got angry, I have to admit I lost it which is something I'm not proud of. As my voice tone got louder he decided to put me on hold, which infuriated me, this happened 4 times during our conversation. Every time I got loud he put me on hold. I felt like he was putting me on time out. At one point he suggested just sending the nook without any ID to see if they would refund me or send it right back at my expense. Anger ensued. Got put on time out again. Finally he caved and gave me a return number and address. Why he couldn't have done this from the begining is beyond me.
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