Quote:
Originally Posted by koland
the nook forums at B&N are filled with problems and reports of ghastly customer service (or lack thereof). Not to mention computer systems overwhelmed; some are waiting up to five days for their book purchases to complete, so they can download them (B&N blames their credit card companies, which might be true in some cases, but not all). And the reports of charges for free books from before this promo are there and for this promo are there and on my blog, plus here.
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They are also filled with trolls who haven't RTFM. I've never had trouble with customer service and I've had a Nook replaced as well as having the purchase price of a free book removed. I imagine they are still swamped. My biggest fault with B&N is that they understimate the success of thier device and therefore understaff and underprepare for things like this.
As to the books, I picked up the courtroom and law enforcement ones. Its always amusing to me to see how non-fic views my profession.