Problems with Browser Download - how to report ?
I have just posted the below to Amazon.co.uk Kindle Forum and copy it here hoping someone has ideas or experience in getting a reply from Amazon about software matters.
The browser on my Kindle 3, software 3.0.2 can download mobi, txt but complains and refuses to download /some/ PRCs, with the usual error message saying that only AZW, MOBI, PRC and TXT are acceptable.
Try
http://www.webscription.net/pc-587-1...-daughter.aspx
mobi from the same site has no problem, PRC from other sites has no problem
Download to a PC shows no problem and I copied using the USB connection.
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I emailed this as a problem report to
Kindle UK Support <kindle-support-uk@amazon.co.uk>
and got a reply that seemed to have been generated by an artificial non-intelligence scanner which didn't even pick up on the keywords
"browser"
"download"
"error message"
It also gave me a -- Did I solve your problem?
If no please click here which took a comment and advised me to ring up to get an answer.
So I had had 11 minutes on the phone when the lines reopened with a very pleasant Amazon rep who knew little about browser downloading but could, IIRC see my email
Her advice was to post to a forum
http://www.amazon.co.uk/tag/kindle/forum
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Ideas ?