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First if you are using a cover take it out of the cover to eliminate any possibility of the cover messing with your kindle. Do a full charge too so you know that's not the problem.
Then try a hard reboot. Unplug your kindle Slide the switch to the right and hold it there for about 20 secs, then let go. It will reboot.
If that doesn't do it, you can try a reset to factory default. Click home, then menu, the select settings, then click menu, and select reset to factory default. Since your kindle is new, it's not a huge deal to start over.
If that doesn't do it, call amazon. Their return procedure is very friendly. In the u.s., they will ship out a new one overnight.
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