[ProfJulie]

I just got a CyBook Gen3 today for Christmas (yay!). The first time I plugged it into my computer, the computer recognized it as an external device and I was able to sync some Mobipocket books to it.

Later, when I plugged the Cybook up to my computer, the computer did not recognize it at all. I played around with it...opened up Control Panel > System > Hardware > Device Manager > Universal Serial Bus Controllers > I found one that had a red mark on it and deleted it. The computer still did not recognize the Cybook. I reset the Cybook, plugged and unplugged the USB cable a few times, turned the Cybook on and off - the Cybook would show connected and the screen showed the connection picture, but the computer did not recognize it and Mobipocket did not recongize that the Cybook was connected to the computer. After a few tries, I heard the connection sound and the computer recognized it.

I've been playing around with it some, and I think sometimes I've plugged the cable into the Cybook and it has not made a good connection. This is what I suggest....first plug the USB cable into a USB port on the computer, then turn the Cybook on and make sure you insert the connector straight into port on the bottom of the Cybook. Press the connector FIRMLY into place (until it clicks into place).