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Seems odd that i would find myself defending the nook even though I do not have one and don't want to pay that much of any ereader but here goes. Mass production of anything is great in that it makes things cheap and easy to produce and in large quantities. But it has one major problem, FUBAR and SNAFUs happends on ocasion (for those that don't know FUBAR is a navy term that stands for - F**ked Up Beyond All Recogintion and SNAFU stands for - Situation Normal All F**ked Up). These things happen ocasionally and the best that the company can do is to send out a free replacement, and it sounds like BN has done that a few times. Each time you buy anything that is mass produced be it a Kindle, Nook or a Dell PC there is a 50/50 chance that you will get a FUBAR and/or a SNAFU. There is no way for the company to control that, the only thing that the company can do is to send a refurb repalcement, and there is nothing saying that the repalcement wont be worse then the origninal. Sounds like your Mrs keeps getting one of those FUBARs, its not BN its the mass production concept by which they are made. No one is out to get you or her, its just that she keeps getting unlucky and getting a FUBAR.
I ahve had two Libra Pros thus far (the first one got smashed, but thats another story), and the first was 15% FUBAR. This one is fine, these things happen. Its not you its not her its not that she's cursed its the randomness of the manufactering process.
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