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Originally Posted by Vivian
My experience with Kobo customer support has been top-notch. They have always responded quickly and well. (Same for my cousin, who bought a Kobo.) Clearly, not everyone has that experience and I am coming to suspect that it's the country in which you reside that makes the difference. Perhaps in Canada the customer service is fast and good and in the US it's... not. Does that jibe with other people's experience?
I have to agree that putting the big blue button in the middle would have been much better than putting it to the right. I don't know what they were thinking. It's not just because I'm left handed. It's nice to shift hands sometimes, and then you have to hold it in some weird way in order to reach the button. Too bad they can't fix that with a firmware upgrade.
I like the new dictionary feature, but they've put a serious limitation on it--it only works with books bought at the Kobo store. It doesn't even work with the 100 preloaded books.
The main reason I didn't buy a Kindle was price. The price has come way down since then--probably because of the release of the Kobo--but I still wouldn't get one if it can't read epubs.
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I've had to go through Kobo's customer service a few times. The first time I got an automated response which didn't even address my issue and nothing after that. The second time that I can remember was when the last update was released and the girl I spoke to didn't even know the difference between the wi-fi and original Kobo. The third time was a request I sent in to get a refund on a book that wouldn't load onto my Kobo. Again I received an automated response saying they would get back to me shortly. That was over a month ago. Luckily I managed to get the book in question to work. I've found more support here on MR than I have through Kobo. I'm glad that you had a great experience with them, I wish I could say the same
At the same time, I do love my Kobo. It's simple to use and a good basic reader. My needs have changed, which isn't the Kobos fault.
As far as the price on the Kindle. I went to Amazon's website and ordered the K3 just to see how much I need to save to get one shipped here to Canada and it was the same price I paid for my Kobo...down to a difference of a dollar and change.