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My experience with Kobo customer support has been top-notch. They have always responded quickly and well. (Same for my cousin, who bought a Kobo.) Clearly, not everyone has that experience and I am coming to suspect that it's the country in which you reside that makes the difference. Perhaps in Canada the customer service is fast and good and in the US it's... not. Does that jibe with other people's experience?
I have to agree that putting the big blue button in the middle would have been much better than putting it to the right. I don't know what they were thinking. It's not just because I'm left handed. It's nice to shift hands sometimes, and then you have to hold it in some weird way in order to reach the button. Too bad they can't fix that with a firmware upgrade.
I like the new dictionary feature, but they've put a serious limitation on it--it only works with books bought at the Kobo store. It doesn't even work with the 100 preloaded books.
The main reason I didn't buy a Kindle was price. The price has come way down since then--probably because of the release of the Kobo--but I still wouldn't get one if it can't read epubs.
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