I purchased my NC in Dec at Best Buy. They actually had a salesperson standing at the e-reader display, ready to answer any/all questions. I was pleasantly surprised, though I did not test their knowlege base since I already had done my research, knew what I was going to purchase , and was in a hurry.
The smoothie special has never poped up on my NC while at BN store, yet it's updated firmware. The ones in the store would display the correct special. Not sure why would not show up, but the coffee shop honored the special by me just waving my NC around.
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