Quote:
Originally Posted by GreenEyedLady
I have never had a problem with getting charged for a free book from B&N before, until today.
I selected several of the Kaplan freebies, (yes I did double check their price first). Just caught a glimpse of one of the "thank you" screens and it listed the price as "31.64". So I went and checked my orders and sure enough I was charged $31.64.
An email and 2 phone calls later, nothing is resolved. It sounds like their system is overwhelmed. Even telling them the order number and exact time the order was placed, along with all my personal info, didn't help. The answer, "Call back in 48 hours".
Sorry for the rant, but I'm not too happy right about now.  |
Their system is overwhelmed because problems that should be resolved with one phone call or e-mail are requiring multiple calls. At least that's my humble opinion. I'm up to five attempts to solve a problem with them over a two-week period--the first request was mishandled (they "solved" something that wasn't a problem), the next three were apparently ignored, I'm now waiting on the fifth attempt. Good luck!