Quote:
Originally Posted by peterbrian
Here are a couple of possibilitites for you to try:
Some people are saying that "XXXX CYBOOK" worked for them, instead of the "XXXX - CYBOOK" that worked for me and some others. This reference is supplied to FedEx by Bookeen - I guess they weren't consistent in the formatting they used.
On FedEx phone support, they never tell you that you can get to talk to an agent by pressing "0" (zero) at any time, except when the system is expecting another number (like a waybill). Give this a try.
Good luck  |
The news only gets worse. I tried the reference without spaces and had no luck, so I tried calling Fedex again. Thanks to your tip, I was actually able to talk to a real, live person. Unfortunately, her news was anything but good.
There is nothing for me from Bookeen in the system.
Considering that I have a 749X number and people with considerably higher numbers have been able to confirm their shipments are in Fedex's systems, I am definitely
not a happy Bookeen customer.
I've sent off an email reply to Bookeen's previous email that had told me that my order would ship Thursday, pointing out that I not only have not received the promised tracking number email but that a personal call to Fedex has confirmed that my delivery is not in their system. I've requested an immediate update on my order status.
I'm not holding my breath for either the update or my Cybook delivery.
Bookeen has till the end of the week. At that point, if I don't have my Cybook in hand or one
heck of a good reason why it isn't, I'll be cancelling my order and ordering a Sony Reader. If buying the darn thing from Bookeen is this frustrating and their order department is this disorganized, I shudder to think what a warranty claim would be like.
