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I had a similar experience at Best Buy when looking at ereaders shortly before Christmas. They had several on display, but only the Sony was still functional. The others were either unplugged/dead batteries or damaged.
The salesperson tried to be helpful, but had little knowledge of the products. He admitted he "wasn't a reader" so he hadn't actually used any of them.
I finally handled the problem the "easy" way and bought 4 different readers, then kept the one I liked best - the Nook Color. THEN, when my wife tried to steal it, I went out and bought her one for Christmas. Again to BB since they're about 15 miles closer than the nearest B&N. They didn't have any that were functional, but found one at a different store, which I picked up.
So far, they've both worked VERY well, with only one "problem"... We BOTH read a lot faster on the Nook than on paper. Which means we BOTH go through more books! My wife reads more novel/romantic-type books, and previously one half-price paperback would be good for 4-6 WEEKS...
Now, she's going through things at a prodigious pace! I THINK its being able to change the font size, higher contrast, and really sharp type that's making it easier for her to get through books faster.
I read more fiction/mystery and usually go through a couple books/week. With the Nook I've upped this to 3+ books/week...
Fortunately, we're hooked up to a library system with some ebooks, and our local library system is getting ebooks this month. I may have to get a card for the Philadelphia library 'cause hitting the online bookstores is gonna get expensive!
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