Quote:
Originally Posted by dcalder
Not good news in my case, unfortunately. No joy from my order number, neither in the above-suggested format nor in any other feasible permutation that I could think of. So, I tried contacting Fedex by phone but, whether due to the time of afternoon or something else, all I could get was an automated system that insisted on having a waybill number (despite their website's claim that support was available 24 hours a day).
I'll probably try again tomorrow, but I'm highly sceptical of having any better luck then. Guess I'll have to keep my fingers crossed and hope that Fedex shows up on Monday. It would be nice to know whether someone needs to stay home all day, though, since we've got a ton of last-minute things to take care of. It would be worth it, if I knew that my Cybook was really going to show up. |
Here are a couple of possibilitites for you to try:
Some people are saying that "XXXX CYBOOK" worked for them, instead of the "XXXX - CYBOOK" that worked for me and some others. This reference is supplied to FedEx by Bookeen - I guess they weren't consistent in the formatting they used.
On FedEx phone support, they never tell you that you can get to talk to an agent by pressing "0" (zero) at any time, except when the system is expecting another number (like a waybill). Give this a try.
Good luck
