MobileRead Forums - View Single Post - Strange rebooting issue with one of our Kindles

matt314159 · 01-04-2011, 03:32 AM

I had the same issue. I had paid $29 and change for the non-lighted cover through warehousedeals, and the rep quickly and cheerfully refunded me the $29, and issued me a promotion for the amount of $29, which gave me the $59.9x (whatever the exact change amount is they're charging) with which to buy the lighted kindle.

I got the refund (i had ordered the original cover with a gift certificate, so the refund was instant, didn't have to wait for it to clear my checking account) and tried to buy the kindle lighted cover, and although the rep had told me it would automatically apply the $29 promo code, it wouldn't show up to save my life (and yes, I was buying it direct from amazon, not the warehouse deals one, just to play it safe)

Called a rep and turns out she couldn't get it to work either, even when she logged in as me (which I had no idea they could do)...she eventually had a supervisor clear the old code and re-issue a new code in the same amount, which showed up instantly. It did take about 45 minutes on the phone, and one idiot supervisor trying to say that "you can't use both a promo code and a gift certificate at the same time" (BS), but the agent was very sincere, genuinely wanted to help me, and stuck with me till the end. Short story long, there was a little snafu there, but it worked out in the end and I wound up highly satisfied with the CS experience.

She told me I could "dispose of" the old kindle cover. By "dispose of" I think she really meant, "put some nail polish on the tangs of the old cover and give it to my mom for her kindle wifi" but maybe I'm reading too much into it. I'll tell her to keep a look-out for the symptoms and if they recurr, i can touch up the tangs with more paint. Or, if i read more about the "scrubbing the paint off to expose bare metal" solution being the more reliable solution, then I'll do that.

But mad props to Amazon for really impressing me with their handling of this issue, I've really got to hand it to them. Still have no idea why that first promo credit didn't work, the girl thought maybe they issued one that was only applicable to a different type of item or something.

01-04-2011, 03:32 AM	#12
matt314159 Groupie Posts: 198 Karma: 1000 Join Date: Jul 2010 Location: High Desert, SoCal Device: KSO, NookColor (CM7.1), Samsung Mesmerize	I had the same issue. I had paid $29 and change for the non-lighted cover through warehousedeals, and the rep quickly and cheerfully refunded me the $29, and issued me a promotion for the amount of $29, which gave me the $59.9x (whatever the exact change amount is they're charging) with which to buy the lighted kindle. I got the refund (i had ordered the original cover with a gift certificate, so the refund was instant, didn't have to wait for it to clear my checking account) and tried to buy the kindle lighted cover, and although the rep had told me it would automatically apply the $29 promo code, it wouldn't show up to save my life (and yes, I was buying it direct from amazon, not the warehouse deals one, just to play it safe) Called a rep and turns out she couldn't get it to work either, even when she logged in as me (which I had no idea they could do)...she eventually had a supervisor clear the old code and re-issue a new code in the same amount, which showed up instantly. It did take about 45 minutes on the phone, and one idiot supervisor trying to say that "you can't use both a promo code and a gift certificate at the same time" (BS), but the agent was very sincere, genuinely wanted to help me, and stuck with me till the end. Short story long, there was a little snafu there, but it worked out in the end and I wound up highly satisfied with the CS experience. She told me I could "dispose of" the old kindle cover. By "dispose of" I think she really meant, "put some nail polish on the tangs of the old cover and give it to my mom for her kindle wifi" but maybe I'm reading too much into it. I'll tell her to keep a look-out for the symptoms and if they recurr, i can touch up the tangs with more paint. Or, if i read more about the "scrubbing the paint off to expose bare metal" solution being the more reliable solution, then I'll do that. But mad props to Amazon for really impressing me with their handling of this issue, I've really got to hand it to them. Still have no idea why that first promo credit didn't work, the girl thought maybe they issued one that was only applicable to a different type of item or something.